"I paid 70,000 multiple car purchases, but now I don’t get the car, and I can’t even get this car purchase back." Recently, Mr. Su of Hechuan reported to the upstream news hotline 966966/upstream news APP that he was happy to buy a car, but he had such a thing. In order to get this car purchase back in the past few days, he has traveled back and forth to Chongqing several times.
Paid 70,000 down payment and was told there was no car
Last month, Mr. Su spotted an SUV at the Lynk & Co car sales showroom on Shixin Road in Jiulongpo District. On May 18, he deposited the down payment of 73,800 yuan into the account of the dealer Chongqing Century Jinye Automobile Sales Company. "At that time, the salesperson said that there was a 2019 model, and I paid for it." When Mr. Su handled the pickup, he found that the car that the other party planned to give him was not a 2019 model, but a 2018 model.
Car purchase receipt.
"So I asked for a refund, and the other party agreed, but it never materialized." Mr. Su said that on May 23 and 24, he stayed at the 4S store for two days, but it was not properly resolved. The staff even said that the refund was not available, and the car could not be given even the old car. After that, Mr. Su went to the dealer to negotiate many times, but there was no result.
On the afternoon of May 27, the reporter and Mr. Su arrived at the 4S store. The light in the exhibition hall was dim, and the staff said that due to a power outage, they had a day off temporarily, and the person in charge was not there.
There was a power outage in the 4S store on the day of the interview.
During the interview, several staff members kept quiet about the matter and refused to provide the contact information of the person in charge. After repeated inquiries from reporters, one staff member admitted that he had indeed said that he could refund Mr. Su. "How long will it take to get the money?" The reporter asked, but the staff member did not reply.
The security deposit of the second-level dealer cannot be recovered either.
In the interview, the reporter learned that several other car buyers and secondary dealers have encountered similar experiences.
"The car is not given, the money is not refunded, and I am not the only one who has been deceived by this 4S store. The most excessive thing is that the store is still operating normally in the morning." Mr. Su provided reporters with the contact information of another activist, who he said had raised a banner outside the store a few days ago.
"There is indeed such a thing, I am a second-level dealer in Rongchang, and I need a few display cars, so I ordered three cars in the store, signed the contract in April, and paid a 150,000 yuan security deposit." By mid-May, the activist said, the company asked them to return the cars to the store due to internal equity issues.
What he didn’t expect was that after returning three cars and going through all the formalities, he couldn’t get the security deposit back. "We’ve been here a few times, but the boss just dragged it on anyway, and then we called the police, and the police asked us to sue, but the process was too long." The activist said helplessly that he could only continue to urge the other party to refund the security deposit.
A group of activists has been established.
Lawyers offer a variety of avenues for defending their rights
In the face of this situation, how should consumers protect their rights? Chongqing Zhitong (Liangjiang New District) Law Firm, lawyer Yue Hongwu, believes that there are many ways for consumers to protect their rights. First, consumers can directly negotiate with the manager, and if the company manager delays or has no right to resolve, they can directly consult with the company’s leaders. Second, if the negotiation fails, consumers can also seek help from the consumer rights association where the other company is located. Third, consumers can also file complaints and appeals with the local market supervision department. Fourth, consumers can also directly apply to arbitration institutions or people’s courts for arbitration and litigation, and at the same time take preservation measures to freeze and seal the company’s property and promptly protect their rights.
The lawyer said that in the case of Mr. Su, the car sales company violated the contract to provide other models of vehicles, and said that the company did not have such vehicles and refused to replace them, which was suspected of fraud. Mr. Li could actively take up legal weapons to safeguard his legitimate rights and interests.
Upstream News Reporter, Wang Yizhu, Text/Photo/Video
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