The deployment of the the State Council executive meeting held on May 14th further promoted the speed-up and fee reduction of the network, demanding that the average tariff of mobile traffic be reduced by more than 20% by taking multiple measures, and the number of packages currently on sale should be reduced by more than 15% during the year.
Subsequently, the three major operators successively announced new measures to speed up and reduce fees. On May 16, China Mobile announced six initiatives; On May 24th, China Telecom announced seven initiatives; On May 25th, China Unicom launched eight initiatives.
For ordinary people, what benefits will they get from this new round of speed-up and fee reduction measures?
— — traffic
China Mobile:
Launch the activity of "checking the network age to send traffic". From May 1, 2019, customers will receive different traffic when sending 2019 to 10086. The longer the network age, the more traffic they will receive, and the maximum traffic will be 30G. In the next step, we will launch a series of activities such as checking the age of the network, sending rights and points, and recruiting 5G pioneer customers in combination with the age of the network.
China Telecom:
Comprehensively reduce the price of off-set traffic. The out-of-package traffic tariff will be lowered to no more than 0.03 yuan /MB, and the "traffic package for assured use" will be launched in June 2019. After the user orders, there is no charge if the quantity is not up, and the 5 yuan /GB or 3 yuan /GB traffic packets are directly superimposed after the quantity is up, so as to relieve the worries of users with large traffic from surfing the Internet on their mobile phones.
China Unicom:
Launch a special holiday traffic package. Since January 2019, 20 yuan’s 14G special holiday traffic package has been launched, and the unit price of the traffic in the package has dropped to 1.43 yuan/g.
— — roaming charge
China Telecom:
In June 2019, more favorable roaming traffic packages will be launched for people visiting Hong Kong, Macao and Taiwan, such as 68 yuan /3 days. For Guangdong users who frequently travel to and from Guangdong-Hong Kong-Macao Greater Bay Area, the integrated traffic package of Guangdong, Hong Kong and Macao is launched, and users can share the traffic in the three places.
China Unicom:
Significantly reduce the data roaming charges in Hong Kong, Macao and Taiwan. From June 1st, 2019, China Unicom will adjust the roaming traffic charges in Hong Kong, Macao and Taiwan, greatly increase the daily capped high-speed traffic in 25 yuan, and adjust the data roaming day package traffic in Hong Kong, Macao and Taiwan.
— — combo meal
China Mobile:
Launch the "Enjoy Series" package. Since April 20, 2019, a series of packages have been launched in 10 provinces (cities) including Beijing, Sichuan and Liaoning. This package is the first product with unlimited capacity, and the more you use it, the cheaper it is. The package contains 50G of traffic, which supports multi-person sharing, and gives broadband and broadband TV, and the rights and interests such as free family number calling. At present, the package has been promoted nationwide.
China Telecom:
Promote the "worry-free card" package. For users who don’t like to be bound by the package and want to spend simply, China Telecom has launched a nationwide "worry-free card" package with "floor price", step-by-step billing and cheaper use.
— — Voice call charge
China Mobile:
Launch the "Voice Doubling" preferential activity, and launch the "Voice Doubling" activity nationwide from May 17th. For package customers, you can enjoy the voice doubling in the original package with a minimum of 10 yuan.
China Unicom:
Launch the telephone purchase service. Since May 1st, 2019, the call purchase service has been launched. Customers can purchase information service products such as music, videos, novels, education, entertainment, etc. through China Unicom’s call purchase mall.
— — value added service
China Mobile:
With the launch of "0000", it is easy to check and withdraw value-added services. Customers can edit the short message "0000" on their mobile phones and send it to 10086, so that they can quickly find out the subscription status of monthly value-added services and the corresponding tariff standards. At the same time, according to the query results, they can easily and quickly unsubscribe from one or more subscribed services by replying to the service serial number.
China Unicom:
In June 2019, the unified inquiry and unsubscribe service of the network-wide value-added service "0000" will be launched. Customers can edit the short message "0000" on their mobile phones and send it to 10010, so that they can quickly inquire about the subscription status of monthly value-added services on the whole network, and according to the query results, they can unsubscribe from the subscribed services by replying to the service serial number.
— — Home broadband
China Mobile:
Home width, quick installation and quick repair, overtime delivery. In the area with installed conditions, customers apply for home broadband opening and maintenance service. If it cannot be completed within the time agreed by both parties, China Mobile will compensate customers for their mobile phone traffic and send 1GB for every day of delay.
China Unicom:
Commitment to home broadband service will be compensated if it is slow. In June, 2019, China Unicom will launch the promise of slow compensation for home broadband service, which promises customers the time limit for installation, transfer and maintenance, and will provide compensation for customers if they exceed the time limit.
— — Complain about safeguarding rights
China Mobile:
Activate the 10080 service quality supervision hotline. If the customer thinks that the reasonable demands made through the service channels such as the 10086 hotline have not been properly handled or there is any dispute about the handling result, he can call 10080 to reflect the problem and get feedback within 120 hours at the latest.
China Unicom:
Launched the 10015 Consumer Protection Hotline. Focus on solving all kinds of disputes over the rights and interests of Unicom customers in the process of consumption, especially the exclusive entrance to solve the reasonable demands that customers can’t solve in Unicom business hall, 10010 hotline and other customer service channels.
What do you think of the sincerity of the three major operators’ new round of measures to speed up and reduce fees?